Privacy Policy

PRIVACY STATEMENT

Effective date: December 12, 2020

Last update: January 25, 2021

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In compliance with the provisions of the regulations on data protection, the user is informed that all data provided will be incorporated into a file, created and maintained under the responsibility of Solís Enterprises. We will always respect the confidentiality of your personal data, which will only be used for the purpose of managing the services offered, attend to the requests you make to us, perform administrative tasks, as well as send technical, commercial or advertising information by ordinary or electronic means. We are committed to protecting your privacy, including your personal information. (as defined in Section 1.1).

This Privacy Policy governs our personal information collection, processing and use practices with respect to our website and professional services. It also describes your choices regarding use, access and correction of your personal information. By using the Website or the Services provided, you consent to the personal information processing practices described in this Privacy Policy.

 

1. DEFINITIONS

1.1. Personal information

This refers to any information that identifies you personally, directly or indirectly, including contact information, such as your name, email address, aliases, company name, physical and postal address, telephone number, IP address and other information about you. Personal information may also include information about any transactions, both free and paid, that you make on our website.

Websites and Professional Services

This Privacy Policy applies to our website (“en.solisenterprisesstore.com”), as well as any other site owned and operated by us and related processing activities performed on our behalf by third parties, for example, for the purpose of online marketing, payment processing, customer support, as well as other types of services. The Privacy Policy also applies to our Professional Services (Business Consulting, Digital Consulting, Online Store | SMEs) offered through our Website.

 

2. CHANGES AND UPDATES

2.1. We periodically update this Privacy Policy. Any changes will be effective upon posting of the new Privacy Policy, as indicated by the “Effective Date” above.

 

3. QUESTIONS AND CONCERNS

3.1. “Information about the person responsible for the processing of personal data”. You can direct any questions regarding the protection of personal data to Solis Enterprises or send a request to exercise your rights of access, rectification, opposition, deletion, limitation, portability to our Data Protection Officer:

 

4. COLLECTION, PROCESSING AND USE OF PERSONAL DATA

4.1. Data We Collect | Information You Voluntarily Provide When You Visit Our Web Site

As part of your use of our services and your navigation on our website, Solis Enterprises collects certain categories of data, the details of which you will find below. This data comes from:

  • Information you give us. When you create your account, update your profile or your customer account, or when you exchange with our team. These personal data are, for example, data that allow your identification, your e-mail address, name, address.
  • Information resulting from the use of our services. For example, data relating to your navigation on the site, the pages you have consulted, your activity on the platform. We do not process special categories of data (sensitive data) such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, biometric data, health data or data concerning the sex life or sexual orientation of individuals.

 

5. PURPOSE OF THE PROCESSING OF PERSONAL DATA

5.1. We will use the personal data we collect from you for the following primary purposes, which are necessary to provide you with the product or service you request:

  • Identify and contact you.
  • Process your purchase and send you the product you have purchased, if applicable. 
  • Invoice your purchase. 
  • Process cash or product refunds, if applicable. 
  • Validate benefits offered to you and requested by you, as well as discounts or promotions.
  • In case of contracting the goods and services offered through the Web Site, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
  • Attend to your after-sales requests. 
  • Attend and follow up on your complaints and suggestions.
  • Sending information requested through the forms available on the Web Site.
  • To send commercial communications of promotions and/or advertising of your interest.
  • Creating a user account.
  • Comply with the legal provisions applicable to us in connection with the benefits, products and services we provide to you.
 
6. LEGAL BASIS FOR PROCESSING OPERATIONS

6.1. Solís Enterprises processes most of your personal data within the framework of the service contract that you concluded when you registered on the site by accepting our general terms of use (if you wish to consult our general terms of use again, you will find them here. However, we may process certain data concerning you on the basis of your consent, due to legal obligations or in order to fulfill our legitimate interest in processing them.

  • Consent to our privacy policy: Solís Enterprises processes most of your personal data within the framework of the acceptance of this privacy policy that you concluded when you registered on the site by accepting our general terms of use (if you wish to consult again our general terms of use, you will find them here). Thus, all the data you communicate to us during the creation and management of your profile, as well as the data necessary for the creation, the follow-up of a purchase, the exchanges you may have with our support service or as part of the secure messaging and the communications we send you, in connection with our services or the follow-up of your account are processed within this legal framework.
  • How do you obtain my consent? When you provide us with your personal information to complete a transaction, create an order, arrange a shipment or make a return, we imply that you consent to the collection and use for that specific reason only. If we ask for your personal information for a secondary reason, e.g., marketing, we will ask you directly for your express consent, or give you the opportunity to refuse. How do I withdraw my consent If after you have agreed, you change your mind, you may withdraw your consent to be contacted by us for the collection, use or disclosure of your information at any time by emailing us at the following address: [email protected]
  • Legal obligations: finally, we process certain data due to legal obligations imposed on us in connection with the management of payments made through the platform (paypal and stripe).

 

7. TRANSFER OF PERSONAL DATA TO THIRD PARTIES

7.1. Solís Enterprises is the recipient of personal data collected through the Site.

We may communicate data about you to third parties who provide services to us that reasonably require access to personal data relating to you for one or more of the purposes set out above.  We may share your personal information with them only for the purposes set out below:

  • to Paypal and Stripe or other payment gateways as payment methods;
  • to Google LLC (Google Analytics) for statistical purposes;
  • We also transmit your personal data to our service providers responsible for ensuring the security of our information system and, in particular, of our website, as well as of the data you communicate to us (in particular, backups of our database with HostGator);
  • When necessary to comply with legal, regulatory or judicial obligations. We will retain or disclose your information if we believe it is reasonably necessary to satisfy any legal or regulatory obligation, legal process or administrative request, to protect the safety of an individual, to deal with any problems of a fraudulent, secure or technical nature, or to protect the rights or property of our users.

Important: Solís Enterprises does not sell your data/information and documents you entrust to us to third parties and does not disclose personal and private information outside the situations described in this Privacy Policy.

 

8. RIGHTS

8.1. As a data subject who has provided us with your personal data, you are fully entitled to obtain confirmation as to whether SOLIS ENTERPRISES is processing your personal data, and in particular you are entitled to exercise the following rights that the regulations on data protection recognizes you, as provided therein:

  • Right of ACCESS to your personal data.
  • Rights to request RECTIFICATION of inaccurate data.
  • Right to request its DELETION when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • In certain circumstances, you may request the LIMITATION OF PROCESSING of your data, in which case we will only keep them for the exercise or defense of claims.
  • Right to object to the sending of communications.
  • In certain circumstances and for reasons related to their particular situation, data subjects may exercise their right to OPPOSE to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • In certain circumstances and for reasons related to your particular situation, you may request your right to the PORTABILITY of the data.

You may exercise these rights by sending a communication to the e-mail address indicated in section “3.1. Information on the person responsible for the processing of personal data”.

 

9. DATA SECURITY

9.1. We use appropriate technical and organizational security measures to protect your personal data stored by us against manipulation, partial or total loss and unauthorized access by third parties. Our security measures are constantly being improved in line with technological developments.

We undertake to use all available means to ensure the security and confidentiality of these data, in particular:

  • We encrypt most of our services using SSL technology.
  • We perform internal audits on data collection, storage and processing, including physical security measures, to prevent unauthorized access to our systems.
  • Access to personal data is strictly reserved to Solís Enterprises employees and service providers who need access to it in order to process it on our behalf. These persons are subject to strict confidentiality obligations and may be subject to disciplinary sanctions, including dismissal, in case of breach of these obligations.

 

10. PAYMENTS

10.1. The payment methods used by Solís Enterprises are third party services. These third party services (Paypal, Stripe), comply with all security and encryption standards to keep the information safe. They will only use the information necessary to complete the required process. We also recommend reading the privacy policies of these providers, to better understand how they handle the information provided:

These payment gateways used to complete your purchase are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit and debit card information for retailers and their service providers. 

Important: Solis Enterprises does not have access to your payment methods such as credit cards, debit cards or any payment method accepted by Paypal, Stripe. The ones in charge of processing your payment are the gateways mentioned above. We recommend reading the privacy policies (described in this section 10.1) of these providers, to better understand how they handle the information provided.

 

11. COOKIES

11.1 Solís Enterprises may collect information through its Web pages using cookies and cliktrails. All information collected by these means will be anonymous, aggregated and used exclusively to develop and ascertain the origin of the traffic and the volume of use of our Web. Sometimes cookies are used to assist you in finding appropriate information and to guide your visit according to your preferences. For example, a cookie may be used to remember your login information if you choose the “Remember” option when setting your login information. If you do not wish to receive cookies from our Web site, you can instruct your browser to refuse cookies or to prompt you each time you receive a cookie so that you can refuse it immediately. However, refusing cookies may prevent you from accessing some parts of the Site. For more information about our cookie policy click here

 

12.DATA STORAGE AND DELETION FREQUENCY

Solis Enterprises retains your information for as long as your account remains active, unless you request that it be deleted. In some cases, we may retain information about you by law or for other purposes, even if you delete your account. Solis Enterprises will delete your information or anonymize it upon your request.

 

13. AMENDMENT OF THE DATA PROTECTION DIRECTIVE

13.1 This Privacy Policy may change from time to time. Please visit our website frequently to view the latest version. We reserve the right to make changes or updates to this Notice at any time in response to new legislation, internal policies or new requirements for the provision or offering of our services or products. We will inform you of the updated version through one or more of the following means:

  • On our web page, which we suggest you visit frequently.
  • E-mail address you have provided us with. 
14. CONTACT

14.1. Please send your request, duly identified, by e-mail to the following address: [email protected]