Privacy Policy

PRIVACY STATEMENT

Effective date: December 12, 2020

Last updated: January 15, 2025

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In compliance with data protection regulations, the user is informed that all data provided will be incorporated into a file created and maintained under the responsibility of Solís Enterprises. The confidentiality of your personal data will always be respected, and it will only be used for the purpose of managing the services offered, addressing your requests, carrying out administrative tasks, as well as sending technical, commercial, or advertising information by ordinary or electronic means. We are committed to protecting your privacy, including your personal information (as defined in Section 1.1).

This Privacy Policy governs our practices regarding the collection, processing, and use of personal information concerning our website and professional services. It also describes your options regarding the use, access, and correction of your personal information. By using the website or the services provided, you accept the personal information processing practices described in this Privacy Policy.

 

1. DEFINITIONS

1.1. Personal Information

This refers to any information that identifies you personally, directly or indirectly, including contact information such as your name, email address, alias, company name, physical and postal address, phone number, IP address, and other information about you. Personal information may also include information about any transaction, whether free or paid, that you make on our website.

1.2. Websites and Professional Services

This Privacy Policy applies to our website (“solisenterprisesstore.com”), as well as any other site owned and operated by us and related processing activities carried out on our behalf by third parties, for example, for the purpose of online marketing, payment processing, customer service, and other types of services. The Privacy Policy also applies to our Professional Services (Business Consulting, Digital Consulting, Virtual Store | SMEs) offered through our website.

 

2. CHANGES AND UPDATES

2.1. We periodically update this Privacy Policy. Any changes will take effect from the moment the new Privacy Policy is published, as indicated by the “Effective Date” stated above.

 

3. QUESTIONS AND CONCERNS

3.1. “Information about the data controller.” You can direct any questions regarding the protection of personal data to Solís Enterprises or send a request to exercise your rights of access, rectification, opposition, deletion, limitation, or portability to our Data Protection Officer:

 

4. COLLECTION, PROCESSING, AND USE OF PERSONAL DATA

4.1. Data we collect | Information you voluntarily provide when visiting our website

In the context of your use of our services and browsing our website, Solís Enterprises collects certain categories of data, the details of which are provided below. This data comes from:

  • Information you provide us. When you create your account, update your profile or customer account, or when you interact with our team. This personal data includes, for example, data that allows you to be identified, your email address, name, address. 
  • Information resulting from your use of our services. For example, data related to your browsing on the site, the pages you have consulted, your activity on the platform. We do not process special categories of data (sensitive data) such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, genetic data, biometric data, health data, or data related to the sexual life or sexual orientation of individuals.

 

5. PURPOSE OF PERSONAL DATA PROCESSING

5.1. The personal data we collect from you will be used for the following primary purposes, which are necessary to provide you with the product or service you request:

  • Identify you and contact you.
  • Process your purchase and send you the product you have acquired, if applicable.
  • Invoice your purchase.
  • Process returns of money or products, if applicable.
  • Validate benefits that have been offered to you and that you request, as well as discounts or promotions.
  • In the case of hiring the goods and services offered through the website, to maintain the contractual relationship, as well as the management, administration, information, provision, and improvement of the service.
  • Address your post-sales requests.
  • Attend to and follow up on your complaints and suggestions.
  • Send information requested through the forms provided on the website.
  • Send commercial communications about promotions and/or advertising of interest to you.
  • Create a user account.
  • Comply with applicable legal provisions concerning the benefits, products, and services we provide to you.
 
6. LEGAL BASIS FOR PROCESSING OPERATIONS

6.1. Solís Enterprises processes most of your personal data within the framework of the service contract you entered into when registering on the site by accepting our general terms of use (if you wish to review our general terms of use again, you can find them here). However, we may process certain data concerning you based on your consent, due to legal obligations, or to comply with our legitimate interest in processing them.

  • Consent to our privacy policy: Solís Enterprises processes most of your personal data within the framework of the acceptance of this privacy policy, which was concluded when registering on the site by accepting our general terms of use (if you wish to review our general terms of use again, you can find them here). Thus, all data you communicate to us during the creation and management of your profile, as well as the data necessary for the creation and follow-up of a purchase, the exchanges you may have with our support service, or as part of secure messaging and communications we send you, regarding our services or the tracking of your account are processed within this legal framework.
  • How do you obtain my consent? When you provide us with your personal information to complete a transaction, create an order, schedule a shipment, or make a return, we imply that you consent to the collection and use for that specific reason only. If we ask for your personal information for a secondary reason, for example, marketing, we will ask for your explicit consent directly, or we will give you the opportunity to refuse.
  • How can I withdraw my consent? If you change your mind after having accepted, you can withdraw your consent for us to contact you, for the collection, use, or disclosure of your information at any time, by emailing us at: samanthacc@en.solisenterprisesstore.com
  • Legal obligations: Finally, we process certain data due to legal obligations imposed on us concerning the management of payments made through the platform (PayPal and Stripe).

 

7. TRANSMISSION OF PERSONAL DATA TO THIRD PARTIES

7.1. Solís Enterprises is the recipient of personal data collected through the site.

We may disclose data about you to third parties that provide services to us that reasonably require access to personal data related to you for one or more of the objectives indicated in the previous section. We may share your personal information with them only for the purposes outlined below:

  • To PayPal, Stripe, and Mercado Pago as payment methods;
  •  To Google LLC (Google Analytics) for statistical purposes;
  • We also transmit your personal data to our service providers responsible for ensuring the security of our information system and, in particular, our website, as well as the data you provide us (in particular, backups of our database with HostGator);
  • When necessary to comply with legal, regulatory, or judicial obligations. We will retain or disclose your information if we believe it is reasonably necessary to satisfy any legal or regulatory obligation, legal process, or administrative request, to protect the safety of an individual, to deal with any fraudulent, secure, or technical issues, or to protect the rights or property of our users.

Important: Solís Enterprises does not sell your data/information and documents that you entrust to us to third parties and does not disclose personal and private information outside the situations described in this Privacy Policy.

 

8. RIGHTS

8.1. As a data subject who has provided us with your personal data, you have the full right to obtain confirmation about whether SOLIS ENTERPRISES is processing your personal data, and in particular, you are empowered to exercise the following rights recognized by data protection regulations, as provided therein:

  • Right of ACCESS to your personal data.
  • Right to request the RECTIFICATION of inaccurate data.
  • Right to request its DELETION when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • In certain circumstances, you may request the LIMITATION OF THE PROCESSING of your data, in which case we will only retain it for the exercise or defense of claims.
  • Right to OBJECT to the sending of communications.
  • In certain circumstances and for reasons related to your particular situation, data subjects may exercise their right to OBJECT to the processing of their data. We will cease processing the data, except for compelling legitimate reasons, or for the exercise or defense of possible claims.
  • In certain circumstances and for reasons related to your particular situation, you may request your right to DATA PORTABILITY.

You may exercise such rights by directing communication to the email address stated in section “3.1. Information about the data controller.”

Additionally, if any of your rights have been violated, the data subject has the right to file a complaint with the Institute of Transparency, Access to Public Information, Personal Data Protection, and Accountability of Mexico City (LPDPPSOCDMX), at: La Morena 865, Narvarte Poniente, Benito Juárez, 03020 Mexico City, CDMX.

 

9. DATA SECURITY

9.1. We use appropriate technical and organizational security measures to protect your personal data stored by us against manipulation, partial or total loss, and unauthorized access by third parties. Our security measures are constantly improving according to technological advances.

We are committed to using all available means to ensure the security and confidentiality of this data, in particular:

  • We encrypt most of our services using SSL technology.
  • We conduct internal audits on the collection, storage, and processing of data, including physical security measures, to prevent unauthorized access to our systems.
  • Access to personal data is strictly reserved for collaborators of Solís Enterprises and service providers who need to access it to process it on our behalf. These individuals are subject to strict confidentiality obligations and may be subject to disciplinary sanctions, including dismissal, in case of breach of such obligations.

 

10. PAYMENTS

10.1. The payment methods used by Solís Enterprises are third-party services. These third-party services (PayPal, Stripe, Mercado Pago) comply with all security and encryption standards to keep the information safe. They will only use the information necessary to complete the required process. We also recommend reading the privacy policies of these providers to better understand how they handle the information provided:

These payment gateways used to complete your purchase are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as indicated by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. The PCI-DSS requirements help ensure the secure handling of credit and debit card information for stores and their service providers. 

Important: Solís Enterprises does not have access to your payment method data such as credit cards, debit cards, or any payment method accepted by PayPal, Stripe, and Mercado Pago. The ones responsible for processing your payment are the aforementioned gateways. We recommend reading the privacy policies (described in this section 10.1) of these providers to better understand how they handle the information provided.

 

11. COOKIES

11.1 Solís Enterprises may collect information through its web pages using cookies and click trails. All information collected by these means will be anonymous, aggregated, and used solely to develop and ascertain the origin of traffic and the volume of use of our website. Occasionally, cookies are used to assist you in searching for appropriate information and to guide your visit according to your preferences. For example, a cookie may be used to remember your login information if you choose the “Remember” option at the time of entering that information. If you do not wish to receive cookies from our website, you can instruct your browser to reject them or notify you each time you receive one, so that you can reject it at that moment. However, rejecting cookies may prevent you from accessing some parts of the website. For more information about our cookie policy, click here

 

12.DATA RETENTION AND DELETION FREQUENCY

12.1. Solís Enterprises retains your information while your account remains active unless you request that it be deleted. In some cases, we may retain information about you by law or for other purposes, even if you delete your account. Solís Enterprises will delete your information or make it anonymous if requested.

 

13. MODIFICATION OF THE DATA PROTECTION POLICY

13.1 This Privacy Policy may change regularly. Please visit our website frequently to see the latest version. We reserve the right to make modifications or updates to this notice at any time due to legislative developments, internal policies, or new requirements for the provision or offering of our services or products. We will notify you of the updated version through one or more of the following means:

  • On our website, which we suggest you visit frequently.
  • Email that you have provided. 
14. CONTACT

14.1. Please send your request duly identified by email to the following address: samanthacc@en.solisenterprisesstore.com