Terms and conditions
GENERAL TERMS OF USE AND SALE
Effective Date: December 12, 2020
Last Updated: January 16, 2025
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By using this website or the services of Solís Enterprises on this website or through other means, you agree to the Terms and Conditions of Solís Enterprises set forth below, including but not limited to the use of the website, the services of Solís Enterprises, and the Privacy Policy of Solís Enterprises.
Solís Enterprises reserves the right to modify these Terms and Conditions at any time without prior notice. Your use of the Site after any modification constitutes your agreement to comply with and be bound by these modified Terms and Conditions.
1. SCOPE
These Terms and Conditions (hereinafter, the “Terms of Use”) govern the use of the website currently available at https://en.solisenterprisesstore.com/ (hereinafter, the “Website”), owned by the Mexican company whose use and enjoyment within the Territory (as defined below) is intended for the benefit of Solís Enterprises, S.A.S (hereinafter, “Solís Enterprises”).
Solís Enterprises is a platform where professional products and services (hereinafter, “Business Consulting and Digital Products”) are marketed through the Website at special prices.
Any individual accessing the Website agrees to use its content and services in accordance with the law and these Terms of Use.
2. GENERAL CONDITIONS OF USE OF THE SITE AND THE SERVICES OFFERED
The user of this website acknowledges having the skills and means necessary to access and use this site. This site is managed in accordance with Mexican legislation. The use of this site is governed by these conditions. The use of this site implies full acceptance of the general terms of use described on this page. These terms of use may be modified or supplemented at any time, so users of this site are encouraged to consult them periodically. Normally, users can access this site at any time. However, a suspension may be decided for technical maintenance reasons. This site is updated periodically. Additionally, legal notices may be modified at any time; however, they are binding for the user, who is encouraged to consult them as frequently as possible to be informed.
3. PARTIES INVOLVED
The following parties are involved in the Website:
- Solís Enterprises: Owner of the web portal hosted under the domain, serving as a meeting point between organization consultants who want to offer their services and clients with professional service needs.
- Users and Clients: Any person who accesses and navigates the website, regardless of whether they register and use any of the services offered, who has an interest in contracting certain consulting services or digital products.
- Guest: An individual or legal entity that purchases or acquires a product or service without registering in the “my account” section.
Every User or Guest accessing the Website must be over 18 years of age with sufficient legal capacity to enter into contracts, under the laws of the United Mexican States.
4. USER REGISTRATION
Solís Enterprises conditions the use of some services on the prior completion of the corresponding User registration as a Client, requiring the minimum information marked with an asterisk. The User may unsubscribe from Solís Enterprises’ registration at any time by writing to samanthacc@en.solisenterprisesstore.com. Upon registering, the User will receive an email with their username and password; this password may or may not be changed upon logging in from the “my account” section.
The User agrees to keep their username and password confidential, as well as to use them with due diligence. The User agrees to notify Solís Enterprises as soon as possible of any unauthorized use of their username and password or any other security breach. Solís Enterprises will not be liable for any damages or losses that may arise due to the User’s failure to comply with this obligation.
The User is solely responsible for the information provided during registration, guarantees that the data provided to Solís Enterprises is truthful and up to date, and is responsible for communicating any modifications and maintaining all the information provided updated to reflect their actual situation.
5. PRIVACY POLICY AND COOKIE POLICY
The Privacy Policy and Cookie Policy published on the Website applies to any use that the User and/or Client make of the Website. The User and/or Client should read this policy carefully to understand their rights and the obligations contained therein.
6. INTELLECTUAL AND INDUSTRIAL PROPERTY
Solís Enterprises | Excel Templates and its respective design is a registered trademark with the Mexican Institute of Industrial Property, thus expressly prohibiting any use of it or any similar identifying sign that may cause confusion regarding its origin or ownership by third parties without prior written authorization from Solís Enterprises.
The User agrees to respect these rights. Except as expressly permitted by applicable law or as described in these Terms and Conditions, the corresponding license or agreement executed, you may not copy, display, distribute, modify, publish, reproduce, store, transmit, create derivative works, sell, or license all or part of the content, products, or services obtained from this site in any medium to any person. In this context, reproduction, exploitation, alteration, distribution, or public communication of the Website and its services for purposes other than legitimate information or contracting by Users of the offered services is prohibited.
In the case of products such as spreadsheets, they function as a system, meaning they are not 100% editable. This prevents issues with formulas and maintains their operational security. Please note that some templates or spreadsheets are password protected to avoid errors, such as the accidental deletion of formulas. All tabs are linked in some way; changes in any formula may affect other tabs. Spreadsheets or templates CANNOT be sold, resold, distributed, published in an online gallery, hosted on a website, or placed on any server in a way that makes them available to the general public without the prior written permission of the developer.
You may view and reproduce portions of materials from the various service areas solely for your personal use and not for commercial use, provided that you agree not to modify or remove the copyrights or ownership rights of the materials. The content specific to each consultancy cannot be copied, saved, downloaded, transmitted, stored, or printed by any user, except for complementary files identified as part of the consultancy result for clients.
Solís Enterprises or its licensors and licensees hold, either by themselves or through contracts with third parties, the necessary rights over the content, design, and source code of the Website and its services, especially, but not limited to, the necessary rights over photographs, images, texts, logos, designs, trademarks, files, trade names, and data included in the Website.
Without the prior written authorization of Solís Enterprises, it is prohibited to obtain the contents of the site to create, directly or indirectly, a collection, compilation, database, or directory through robots or data mining, data collection, or similar extraction tools or manual processes. You may not use framing techniques to attach any trademark, logo, or other proprietary information (including images, text, page design, files) of Solís Enterprises or its affiliates without written consent. You may not use internal tags or any other “hidden text” using the name Solís Enterprises or trademarks without the written consent of Solís Enterprises. If you have any questions about the use and requests for permission to publish, reproduce, distribute, display, or create derivative works from any content, please contact us at samanthacc@en.solisenterprisesstore.com
7. RESPONSIBILITY OF SOLÍS ENTERPRISES
- The use that Clients or Users may make of the materials on the Website or other linked websites, whether prohibited or permitted, in violation of intellectual property and/or industrial rights of website content or third parties.
- The infringements in intellectual and industrial property that third-party collaborators of Solís Enterprises | Excel Templates may commit concerning the Products or materials supplied for the sale of Products.
- The acts or omissions of third parties, regardless of whether these third parties could be linked to Solís Enterprises through a contractual relationship.
- The access of minors to the content included on the Site.
- Errors or delays in accessing the Website by the Client or User at the time of entering their data during the purchase process, the slowness or impossibility of the recipients receiving the order confirmation, or any anomaly that may arise when these incidents are due to problems in the Internet network, caused by fortuitous events or force majeure, and any other unforeseen contingency outside the good faith of Solís Enterprises.
- Errors or damages caused to the Website by inefficient and malicious use by the Client or User.
- The non-operability or problems with the email address provided by the Client for sending the order confirmation.
8. LEGAL NOTICE ON FRAUDULENT PRACTICES
The Products and Services are exclusively available on our Website and on other platforms such as Mercado Libre, Etsy, and eBay. Solís Enterprises warns Users and Clients that during the purchasing process, pop-up messages may appear in which, through fraudulent use of Solís Enterprises’ trade name and brand, Users or Clients may be encouraged to provide information in exchange for a gift or a gift check of a certain value. These are not promotions from Solís Enterprises, and the mentioned gifts do not exist; therefore, Solís Enterprises assumes no responsibility in this regard.
The contact information for Solís Enterprises is available on the Website. When the User or Client wishes to contact Solís Enterprises, they can consult our contact information on the Website. Solís Enterprises is not responsible for fraudulent uses of the brand that may be carried out by third parties.
We inform you that Solís Enterprises cannot control the programs or devices that may be introduced into the User’s computer through their Internet browsing, recommending that necessary prevention and security measures be established so that the User is protected against potential attacks from third parties. If the User or Client becomes aware of any fraudulent action, they can contact Solís Enterprises, and we will take necessary measures in this regard.
9. ADVERTISING AND THIRD-PARTY LINKS ON THE WEBSITE AND SOCIAL NETWORKS
- Advertising: Part of the Website may include advertising content or be sponsored. Advertisers and sponsors will be solely responsible for ensuring that the material submitted for inclusion on the Website diligently complies with the applicable laws. Solís Enterprises will not be responsible for any errors, inaccuracies, or irregularities that may be included in the advertising content or from sponsors.
- Third-party Links: The destinations of the links that may appear on websites and other platforms are not under the control of Solís Enterprises, and we are not responsible for the content of any destination site of a link, nor for any link included on a site reached from the Solís Enterprises Website, nor for any changes or updates to such sites.
10. PARTIAL NULLITY
In the event that any clause or provision of these Terms of Use is declared null, the other clauses or provisions will remain in force and will be interpreted taking into account the object and integrity of the content of these Terms of Use.
The non-exercise by Solís Enterprises of any right arising from these Terms of Use shall not be interpreted as a waiver of that right, except for express written waiver by Solís Enterprises or if a specific period has been set for the exercise of the right that corresponds in each case.
11.COMMUNICATIONS BETWEEN SOLÍS ENTERPRISES AND THE USER
All communications between Solís Enterprises and the Client regarding these Terms of Use will be made in writing through the “Help” section or through the “Contact” section. Solís Enterprises also provides the Client with the contact email address “contacto@en.solisenterprisesstore.com”.
12. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
Solís Enterprises may freely assign and/or transfer, at any time and in accordance with applicable regulations, the rights and obligations that correspond to it regarding these Terms of Use or the acquisition of Products through the Website. The User may not transfer, assign, or in any other way dispose of the obligations that correspond to them under these Terms of Use unless they have prior written consent from Solís Enterprises.
13. SUSPENSION OR REVOCATION OF THE USER
If Solís Enterprises considers that the User is in breach of these Terms, it reserves the right to suspend or revoke their registration and right to access or use the Website at any time and without liability or the need to inform the User. Solís Enterprises may use any operational, technological, legal, or other methods available to ensure compliance with these Terms (including, without limitation, blocking IP addresses). Solís Enterprises may notify the User of the blocking or cancellation of their access to the Website, although it is not obligated to do so.
14. APPLICABLE LAW AND JURISDICTION
These Terms of Use are governed by the laws of the United Mexican States that apply in each case. In the event of a dispute or disagreement arising from these Terms of Use, the parties agree to submit, waiving any other jurisdiction to which they may be entitled, to the competent courts located in Mexico City.
15. DURATION AND TERMINATION
The presentation of the services that Solís Enterprises provides through the Website is initially for an indefinite duration. However, Solís Enterprises is authorized to terminate or suspend the provision of its services at any time, without prejudice to what may have been provided regarding the corresponding specific conditions. In any case, if possible, Solís Enterprises will seek to provide prior notice of the termination or suspension of any service or of all of them.
SALE CONDITIONS OF SOLÍS ENTERPRISES
16. SCOPE
These sales conditions (“Sales Conditions of Solís Enterprises | Excel Templates”) govern the purchase and acquisition of Products and Services offered by Solís Enterprises | Excel Templates to its clients and users through the Website. Solís Enterprises | Excel Templates operates through the Website. The preceding Terms of Use, as well as these Sales Conditions of Solís Enterprises | Excel Templates, will always apply when Clients and Users purchase Products and Services through the Website.
17. INFORMATION ABOUT PRODUCTS AND SERVICES
The descriptions of the Products offered on the Site are based on the actual functioning of the product or service offered.
Photographs, graphic or iconographic representations, and videos related to the Products and Services, as well as trade names, brands, or distinctive signs of any kind contained on the Website, aim to guide and provide as much information as possible to the Client and user.
In the event that, due to circumstances or incidents attributable to Solís Enterprises | Excel Templates, the Product is unavailable after the purchase has been made, Solís Enterprises | Excel Templates will contact the Client to refund the corresponding amount.
18. PRICES OF PRODUCTS AND SERVICES
The prices of the Products and Services offered through the Website include the respective Value Added Tax (hereinafter, “VAT”) and any other applicable taxes.
Solís Enterprises | Excel Templates reserves the right to modify its prices at any time. Products will be charged to the Client at the price announced for each Product at the time the acceptance and registration of the order is carried out.
19. DIGITAL PRODUCTS
For digital products such as files, spreadsheets, and Google or Microsoft Excel templates, these will be available for download upon completing your transaction. Additionally, a copy will be sent to the email address provided by the user. If technical assistance is required, Solís Enterprises | Excel Templates provides the contact means available on our website in the help section of this site.
20. PAYMENT FOR PRODUCTS
The user is obliged to pay the total price of the Products or Services they acquire at the moment of purchasing those Products. The user may make payment using the payment systems available on our site (PayPal, Stripe, and Mercado Pago).
The payment methods used by Solís Enterprises are third-party services. These third-party services (PayPal, Stripe, Mercado Pago) comply with all security and encryption standards to keep information secure. They will only use the necessary information to complete the required process. We also recommend reading the privacy policies of these providers to better understand how they handle the information provided. We recommend consulting section 10 of our privacy policy for more information on this topic.
Important: Solís Enterprises does not have access to your payment method data such as credit cards, debit cards, or any payment method accepted by PayPal, Stripe, and Mercado Pago. The entities responsible for processing your payment are the aforementioned gateways. We recommend reading the privacy policies (described in this section 10.1) of these providers to better understand how they handle the information provided.
The Client must notify Solís Enterprises through the “Help” section of any improper or fraudulent charge on the card or payment method used for purchases on the Website as soon as possible, so that Solís Enterprises can take the necessary actions.
Additionally, Solís Enterprises states that it does not have access to or store sensitive data related to the payment method used by the Client. Only the corresponding payment processing entity has access to this data for payment and collection management, and that entity is entirely unrelated to Solís Enterprises, so Solís Enterprises cannot be held liable for how that entity uses that data.
21. FORMALIZATION OF ORDERS
The purchase of Products by the Client through the Website is made following the procedure detailed in the Help section > Purchase process > Steps to purchase a product. Once the order is formalized, that is, with the acceptance of the Sales Conditions of Solís Enterprises and any additional sales conditions, at the time of confirming the purchase process, Solís Enterprises will always send an email to the Client confirming the details of the purchase made. The purchase of the Product will be considered perfected upon receipt of payment for the price by Solís Enterprises.
22. REVIEWS AND RATINGS
Once the consulting has concluded or the products have been delivered, Users or Clients have the opportunity to leave a review and rating about the purchased product or service in order to evaluate its performance.
Ratings, as well as reviews or other content about items and services (hereinafter, “Opinions”) generated by users in our Services are User Comments that are not endorsed by Solís Enterprises nor represent its views. Solís Enterprises assumes no responsibility for the Opinions or for any claims of economic losses arising from such ratings and reviews. Since we expect users to maintain a high level of integrity regarding the ratings and reviews published through the Services, you agree that: i) the ratings or reviews you publish must be based solely on your firsthand experience with the corresponding product or service; ii) you will not provide a rating or review for any product or service in which you have a competitive, proprietary, or other economic interest, employment relationship, or other affiliation; iii) you will clearly indicate if your review is sponsored or if you received payment for it; and iv) your review must comply with these Terms.
Solís Enterprises reserves the right to remove from the Website all comments and opinions that do not comply with these Terms of Use. Solís Enterprises is in no way responsible for the content or opinions expressed by a User on the Website. Only registered users who have purchased or acquired a product or service may leave ratings.
23. ORDER CANCELLATION
If the user wishes to cancel an order, they must proceed with their request as indicated later in the “Help” section.
24. REFUND POLICY FOR USERS
We offer users the possibility to request a refund within 30 days if they are not satisfied with the consulting or products purchased. Once the 30 calendar days have elapsed, Solís Enterprises will not accept returns for purchases of Products or Services.
The refund will be processed using the payment method used in your transaction. Before refunding the payment, we need you to provide certain information:
- A PDF letter with your name, transaction date, order number, purchase details, and reasons for requesting the return of the product or service.
- An identification document to verify that you are indeed the owner of the payment method.
- Once we have verified your identity and reviewed the reasons for your refund request, and if your request is granted, we will refund your money within 3 to 5 business days.
25. DELIVERY TIMES.
- For digital products such as templates and Excel spreadsheets, the files will be available upon completion of your transaction.
- For consulting services, timelines vary according to the requested project. The conditions of these services will be stipulated in the service provision contract at the time of formalizing the consulting request.
Solís Enterprises will not be responsible for errors caused in delivery when the email address entered by the Client in the respective order form does not exist or does not correspond to reality or when data has been omitted.