Terms and Conditions
GENERAL CONDITIONS OF USE AND SALE
Effective date: December 12, 2020
Last update: January 26, 2021
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By using this website or Solis Enterprises’ services on this website or otherwise, you agree to these Solis Enterprises Terms and Conditions set forth below, including, but not limited to, your use of the website, Solis Enterprises’ services, and Solis Enterprises’ Privacy Policy.
Solis Enterprises reserves the right to modify these Terms and Conditions at any time without notice. Your use of the Site following any such modification constitutes your agreement to follow and be bound by these Terms and Conditions as modified.
1. SCOPE OF APPLICATION
These Terms and Conditions (hereinafter, the “Terms of Use”) regulate the use of the website currently available at the electronic address https://en.solisenterprisesstore.com/ (hereinafter, the “Website”), owned by the Mexican company named, whose use and exploitation within the Territory (as such term is defined below) is intended in favor of Solís Enterprises, S.A.S. (hereinafter, “Solís Enterprises”).
Solís Enterprises is a platform where professional products and services (hereinafter referred to as “Business Consulting and Digital Products”) are marketed through the Website at special prices.
Any individual accessing the Web Site agrees to use its contents and services in accordance with the law and these Terms of Use.
2. GENERAL CONDITIONS OF USE OF THE SITE AND SERVICES OFFERED.
The user of this website acknowledges having the necessary skills and means to access and use this site. This site is managed in accordance with Mexican law. The use of this site is governed by these conditions. Use of this site implies full acceptance of the general terms of use described on this page. These terms of use may be modified or supplemented at any time, so users of this site are invited to consult them periodically. Normally, users may access this site at any time. However, an interruption may be decided for technical maintenance reasons. This site is updated periodically. Likewise, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to consult them as often as possible in order to become acquainted with them.
3. PARTIES INVOLVED
The following actors are involved in the Web Site:
- Solís Enterprises: Company owner of the web portal hosted under the domain that serves as a meeting point for the organization’s consultants who want to offer their services and clients with professional service needs.
- Users and Clients: Any person accessing and browsing the website, regardless of whether they register and use any of the services offered, who are interested in contracting certain consulting services or digital products.
- Guest: An individual or legal entity that purchases or acquires a product or service without registering in the my account section.
All Users or Guests accessing the Website must be over 18 years of age with sufficient legal capacity to enter into contracts, in terms of the laws of the United Mexican States.
4. USER REGISTRATION
Solís Enterprises conditions the use of some of the services to the previous completion of the corresponding User registration, as a Client, indicating at least the information marked with an asterisk. The User can unsubscribe from the registration of Solís Enterprises at any time by writing to [email protected]. At the moment of registration, the User will receive an email with his user name and password, this password may or may not be changed at the moment of logging in from the section of my account.
The User agrees to keep his/her user name and password confidential and to use them with due diligence. The User undertakes to notify Solís Enterprises as soon as possible of any unauthorized use of its user name and password or any other breach of security. Solís Enterprises will not be liable for any damages or losses that may arise from your failure to comply with this obligation.
The User is solely responsible for the information provided in his registration, guarantees that the data provided to Solís Enterprises are true and updated and is responsible for communicating any changes thereto and for keeping all the information provided updated so that it corresponds at all times to his real situation.
5. PRIVACY POLICY AND COOKIES POLICY
The Privacy Policy and Cookies Policy is published on the Website is applicable to any use that the User and/or Client makes of the Website. The User and/or Client must read this policy carefully in order to know his/her rights and obligations contained therein.
6. INTELLECTUAL AND INDUSTRIAL PROPERTY
You agree to respect these rights. Except as expressly permitted by applicable law or as described in these Terms and Conditions, the corresponding license or the subscribed agreement, you may not copy, display, distribute, modify, publish, reproduce, store, transmit, create derivative works, sell or license all or any part of the content, products or services obtained from this site in any medium to any person. In this context, the reproduction, exploitation, alteration, distribution or public communication of the Website and its services for uses other than the legitimate information or contracting by Users of the services offered is prohibited.
In the case of products such as spreadsheets, they work as a system, i.e. they are not 100% editable. In this way we avoid problems in the formulas and maintain the security of their operation. Please note that some templates or spreadsheets are password protected to avoid errors, such as accidental deletion of formulas. All tabs are linked in some way, changing any formula may affect other tabs. Spreadsheets or templates may NOT be sold, resold, distributed, posted in an online gallery, hosted on a website or placed on any server in a manner that is available to the general public without written permission from the developer.
You may view and reproduce portions of material from the different areas of the service solely for your own use and not for commercial use, provided that you agree not to modify or delete any copyrighted or proprietary materials. The contents of each consultancy may not be copied, saved, downloaded, transmitted, stored or printed by any user, except for supplementary files that are identified as part of the result of the consultancy for clients.
Solís Enterprises or its licensors and licensees hold, either by themselves or by virtue of the execution of any contract with third parties, the necessary rights over the content, design and source code of the Web Site and its services, especially, but not limited to, the necessary rights over the photographs, images, texts, logos, designs, trademarks, files, commercial names and data included in the Web Site.
Without the prior written permission of Solis Enterprises, you may not obtain the contents of the Site to create, directly or indirectly, a collection, compilation, database or directory via robots or data mining, data gathering or similar data extraction tools or manual processes. You may not use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, files) of Solis Enterprises or its affiliates without written consent. You may not use internal tags or any other “hidden text” utilizing the Solis Enterprises name or trademarks without the written consent of Solis Enterprises. If you have any questions about the use and requests for permission to publish, reproduce, distribute, display or perform derivative works of any content, please contact us at [email protected].
7. LIABILITY OF THE SOLIS ENTERPRISES
Solis Enterprises, uses its best efforts to ensure uninterrupted availability of the Site. However, access may be temporarily interrupted due to maintenance work, the uploading of updates, new products or other issues beyond the control of Solis Enterprises.
Solís Enterprises assumes no liability whatsoever for, including but not limited to, the following:
- The use that Clients or Users may make of the materials of the Web Site or other linked Internet sites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the Web Site or of third parties.
- Infringement of intellectual and industrial property rights that third parties collaborating with Solís Enterprises | Excel Templates may commit in relation to the Products or with the materials supplied for the sale of Products.
- Acts or omissions of third parties, regardless of whether such third parties may be contractually bound to Solís Enterprises.
- Access by minors to the contents included in the Site.
- Errors or delays in accessing the Website by the Client or User at the time of entering their data in the purchase process, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, caused by acts of God or force majeure and any other unforeseeable contingency beyond the good faith of Solís Enterprises.
- Errors or damages caused to the Web Site by an inefficient and bad faith use by the Client or User.
- Non-operability or problems with the e-mail address provided by the Customer for sending the order confirmation.
- Solís Enterprises is committed to solve the problems that may arise and to offer all the necessary support to the Client or User to reach a quick and satisfactory solution to the incidents that may arise in the Web Site.
8. LEGAL NOTICE ON FRAUDULENT PRACTICES
The Products and Services are available exclusively on our Website and on other platforms such as Etsy and ebay. Solís Enterprises warns the User and the Customer that during the purchase process, pop-up messages may appear in which, through a fraudulent use of Solís Enterprises’ commercial name and brand, the User or Customer may be incited to provide information in exchange for a gift or a gift voucher for a certain value. These are not Solís Enterprises promotions and the referred gifts do not exist, and Solís Enterprises assumes no responsibility in this regard.
The contact details for Solís Enterprises are available on the Website. When the User or Customer wants to contact Solís Enterprises, he/she may consult our contact details on the Website. Solís Enterprises is not responsible for any fraudulent use of the trademark by third parties.
We inform you that from Solís Enterprises we cannot control the programs or devices that may be introduced in the User’s computer by browsing the Internet, recommending that the necessary prevention and security measures are established, so that the User is protected against possible attacks by third parties. If the User or Client has knowledge of any fraudulent action, he/she can contact Solís Enterprises and we will try to adopt the necessary measures in this respect.
9. ADVERTISING AND THIRD PARTY LINKS ON THE WEBSITE AND SOCIAL NETWORKS
- Advertising: Part of the Web Site may include advertising content or be sponsored. Advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion on the Web Site diligently complies with the laws that may be applicable in each case. Solís Enterprises shall not be liable for any errors, inaccuracies or irregularities that may be included in the advertising or sponsor content.
- Third Party Links: The destinations of links and links that may appear on websites and other platforms are not under the control of Solís Enterprises, we are not responsible for the content of any linked site, or any link contained in a site reached from the Solís Enterprises Website or any changes or updates to such sites.
10. PARTIAL NULLITY
In the event that any clause or provision of these Terms of Use is declared null and void, the remaining clauses or provisions shall remain in force and shall be interpreted taking into account the purpose and the entire content of these Terms of Use.
The non-exercise by Solís Enterprises of any right derived from these Terms of Use shall not be construed as a waiver of such right, unless expressly waived in writing by Solís Enterprises or unless a specific term has been set for the exercise of the right that, in each case, corresponds.
11. COMMUNICATIONS BETWEEN SOLIS ENTERPRISES AND THE USER
All communications between Solís Enterprises and the Customer regarding these Terms of Use shall be made in writing through the “Help” section or through the “Contact” section. Solís Enterprises also makes available to the Customer the contact e-mail address “[email protected]”.
12. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
Solís Enterprises may freely assign and/or transfer, at any time and in accordance with the applicable regulations, the rights and obligations that correspond to it in relation to these Conditions of Use or the acquisition of the Products through the Website. For its part, the User may not transfer, assign or otherwise dispose of its obligations under these Terms of Use, except with the prior written consent of Solís Enterprises.
13. SUSPENSION OR REVOCATION OF THE USER
If Solís Enterprises considers that the User is in breach of these Conditions, it reserves the right to suspend or revoke its registration and right to access or use the Website at any time and without liability or need to inform the User. Solís Enterprises may use any operational, technological, legal or other available method to enforce these Terms (including, without limitation, blocking IP addresses). Solís Enterprises may notify the User about the blocking or cancellation of its access to the Website, although it is not obliged to do so.
14. APPLICABLE LAW AND JURISDICTION
These Terms of Use are governed by the laws of the United Mexican States applicable in each case. In case of controversy or disagreement arising from these Terms of Use and for the resolution of any disputes, the parties agree to submit, waiving any other jurisdiction or venue to which they may be entitled, to the competent courts based in Mexico City.
15. DURATION AND TERMINATION
The presentation of the services that Solís Enterprises provides through the Web Site has, in principle, an indefinite duration. However, Solís Enterprises is authorized to terminate or suspend the provision of its services at any time, without prejudice to what has been provided in this regard in the corresponding particular conditions. In any case, if possible, Solís Enterprises will try to give prior notice of the termination or suspension of any or all of the services.
TERMS AND CONDITIONS OF SALE SOLIS ENTERPRISES
16. SCOPE OF APPLICATION
These terms and conditions of sale (“Solís Enterprises | Templates in Excel Terms of Sale”) govern the purchase and acquisition of Products and Services offered by Solís Enterprises | Templates in Excel to its customers and users through the Web Site. Solís Enterprises | Excel Templates operates through the Web Site. The foregoing Terms of Use, as well as these Terms of Sale of Solís Enterprises | Excel Templates, will always be applicable when Customers and Users purchase Products and Services through the Web Site.
17. INFORMATION ON PRODUCTS AND SERVICES
The descriptions of the Products offered on the Site are based on the actual performance of the product or services offered.
The photographs, graphic or iconographic representations and videos related to the Products and Services, as well as trade names, trademarks or distinctive signs of any kind contained in the Web Site, are intended to guide and provide as much information as possible to the Customer and user.
In the event that, due to circumstances or incidents attributable to Solís Enterprises | Excel Templates, the Product is not available after the purchase has been made, Solís Enterprises | Excel Templates will contact the Client to reimburse the corresponding amount.
18. PRICES OF PRODUCTS AND SERVICES
The prices of the Products and Services offered through the Website include the respective Value Added Tax (hereinafter, the “VAT”) and any other applicable tax.
Solis Enterprises | Templates reserves the right to change its prices at any time. The Products will be charged to the Customer at the price announced for each Product at the time the order is accepted and registered.
19. DIGITAL PRODUCTS
Digital products such as files, spreadsheets and Google or Microsoft Excel templates will be available for download at the conclusion of your transaction. Additionally, a copy will be sent to the email address provided by the user. In case of requiring technical assistance Solis Enterprises | Excel Templates offers you the means of contact available on our website in the help section of this site.
20. PAYMENT OF PRODUCTS
The user is obliged to pay the total price of the Products or Services purchased, at the same time of making the purchase of such Products. The user may make the payment using the payment systems available on our site (PayPal, Stripe).
The payment methods used by Solis Enterprises are third party services. These third party services (Paypal, Stripe), comply with all security and encryption standards to keep the information secure. They will only use the information necessary to complete the required process. We also recommend reading the privacy policies of these providers, to better understand how they handle the information provided. We recommend you consult section 10 of our privacy policy where you can find more information regarding this topic.
Important: Solis Enterprises does not have access to data from your payment methods such as credit cards, debit cards or any payment method accepted by Paypal and Stripe. The ones in charge of processing your payment are the gateways mentioned above. We recommend reading the privacy policies (described in this section 10.1) of these providers, to better understand how they handle the information provided.
The Customer must notify Solís Enterprises, through the “Help” section, of any undue or fraudulent charge on the card or payment method used for purchases on the Website, as soon as possible, so that Solís Enterprises can take the steps it deems appropriate.
Likewise, Solís Enterprises declares that it does not have access or store sensitive data related to the means of payment used by the Client. Only the corresponding payment processing entity has access to this data for the management of payments and collections, and this entity is totally alien to Solís Enterprises, so Solís Enterprises cannot be held responsible for the use that such entity gives to such data.
21. FORMALIZATION OF ORDERS
The purchase of Products by the Client through the Web Site is made following the procedure detailed in the section Help > Purchase Process > Steps to buy a product. Once the order is formalized, that is to say, with the acceptance of the Solís Enterprises Conditions of Sale and the additional conditions of sale, if applicable, at the moment of the confirmation of the purchase process, Solís Enterprises will always send an e-mail to the Client confirming the details of the purchase made. The purchase of the Product will be understood to be perfected at the moment of receipt of the payment of the price by Solís Enterprises.
22. REVIEWS AND RATINGS
Once the consultancy has been completed or the products have been delivered, the Users or Clients have the possibility to make a review and evaluation of the product or service purchased, in order to rate its performance.
Ratings, reviews or other content about items and services (“Feedback”) generated by users on our Services are User Comments that are not endorsed by Solis Enterprises and do not represent its views. Solis Enterprises assumes no responsibility for the Opinions or for any claim of financial loss arising from such ratings and reviews. Because we expect users to maintain a high level of integrity with respect to ratings and reviews posted through the Services, you agree that: (i) the ratings or reviews you post shall be based only on your first-hand experience you have had with the applicable product or service; (ii) you will not provide a rating or review for any, product or service in which you have a competitive, ownership or other financial interest, employment relationship or other affiliation; (iii) you will clearly indicate whether your review is under sponsorship or you received payment for it; and (iv) your review shall comply with these Terms.
Solís Enterprises reserves the right to remove from the Website all those comments and opinions that are not in accordance with these Terms of Use. Solís Enterprises is in no case responsible for the contents or opinions expressed by a User on the Website. Only registered users who have purchased or acquired a product or services will be able to make evaluations.
23. CANCELLATION OF ORDERS
If the user wishes to cancel an order, he/she should proceed with his/her request, as indicated below in the “Help” section.
24. USER REFUND POLICY
We offer users 30 days to request a refund if they are not satisfied with the consultancy or products purchased. After the 30 calendar days period has expired, Solis Enterprises will not accept returns for purchases of Products or Services.
The refund of your funds will be made in the method of payment used in your transaction. Before refunding the payment we need you to provide us with certain information:
- Letter in PDF format with your name, transaction date, order number, purchase details and reasons for requesting the return of the product or service.
- Identity document with which we can corroborate that you really are the holder of the payment method.
- Once we have verified your identity and analyzed the reasons why you are requesting a refund, and if your request is accepted, we will return your funds within 3 to 5 business days.
25. DELIVERY TIMES.
- In digital products such as templates and Excel spreadsheets, the files will be available at the end of your transaction.
- In consulting services the terms vary according to the requested project. The conditions of these services will be stipulated in the service contract at the time of formalizing the consulting request.
Solís Enterprises will not be responsible for delivery errors caused when the e-mail address entered by the Customer in the respective order form does not exist or does not correspond to reality or when data has been omitted.